Returns & refunds

Requesting a return

Contact support@autivara.com within 30 days of delivery and include your order number, the item you want to return, its condition, and the reason for the request.

Do not ship an item back until return instructions and the return address have been provided. Return destinations can vary by product.

Eligibility

Items must be unused, undamaged, and returned with their original components and packaging. Used fragrance products, gift cards, final-sale items, and products damaged after delivery are not eligible for a change-of-mind return.

Return shipping

Return-shipping responsibility and available labels depend on the reason for the return and the destination. We will explain any applicable cost before authorizing the return. Do not assume a prepaid label is included.

Damaged, defective, or incorrect items

Contact us promptly with clear photos or video of the product, packaging, shipping label, and problem. Keep all packaging while the claim is reviewed. The available resolution may include troubleshooting, replacement, return, or refund depending on the verified issue.

Refunds

Approved refunds are issued to the original payment method after the returned item or claim is reviewed. Bank and payment-provider processing times vary. Original shipping charges, customs fees, and return costs are not refundable unless required by law or included in the approved resolution.

Your legal rights

This policy does not limit any non-waivable consumer rights that apply in your jurisdiction.