Frequently asked questions
Product details, compatibility, shipping, and returns.
Products and compatibility
How do I confirm how a diffuser works?
Check the product page for the current mechanism, power source, fill instructions, and included components. These details vary by model and are not universal across the collection.
Which oil or refill can I use?
Use only a refill type explicitly listed on the product page or in the instructions supplied with that model. If compatibility is not stated, contact support before adding an oil or refill.
How do I confirm commercial installation and coverage?
Coverage and installation depend on the exact model, room volume, layout, ventilation, and operating conditions. Send the product and space details to support before purchasing equipment for a commercial installation.
Are they safe to run around children and pets?
Follow the product instructions and oil label, keep concentrated fragrance products out of reach, and consider individual fragrance sensitivities. Product-specific safety features must be confirmed on the relevant product page or instructions.
Fragrance oils & refills
Are all Autivara oils compatible with every diffuser?
No universal compatibility claim applies across the collection. Use the compatibility information for the specific diffuser and oil, and contact support if the pairing is not listed.
Can I use my own oils?
Only when the product instructions explicitly allow it. Oil composition and diffuser mechanisms vary, so do not assume that a third-party oil is suitable for a particular device.
How long does a refill last?
Runtime and refill frequency vary by model, capacity, settings, environment, and use. Refer to the product instructions rather than a collection-wide estimate.
Orders, shipping & returns
Where do you ship and how long does it take?
Enter the delivery address at checkout to see the methods, destinations, costs, and estimates currently available. See our shipping page for the full policy.
What is your return policy?
Contact support within 30 days of delivery to request a return. Eligibility and the available resolution depend on the item and its condition; see the returns page before sending anything back.
Do you offer wholesale or custom-branded units for businesses?
Contact support with the products, quantities, destination, and project requirements. We will confirm what options are currently available rather than promising a program in advance.
How do I reach a real person?
Email support@autivara.com or use the contact page. Include the product or order number when applicable so the request can be reviewed efficiently.
Still have a question? Contact us — include the product or order number when applicable.